Trust and Communication Satisfaction as Mediators in the Relationship between Emotional Intelligence and Work-Related Outcomes: A Conceptual Framework

Abstract

This study highlights trust and communication satisfaction as mediating variables in the relationship between emotional intelligence and work-related outcomes. The expected direct and indirect effects are theoretically investigated and presented in a conceptual framework. Findings from relevant research and a review of the available literature are compiled and appraised. Despite the importance of a direct relationship between emotional intelligence and work-related outcomes, little attention has been given to the indirect relationship concerning the mediating variables. Findings on the direct and indirect relationship between emotional intelligence and work-related outcomes in the presence of two suggested mediating variables may direct future efforts toward research trends pertaining to diverse cultures and sectors. Scholars, researchers, and practitioners can find alternatives to prepare research based on the results of the proposed conceptual framework presented in this study. This study contributes to literature related to emotional intelligence, work-related outcomes, trust in supervisors, and communication satisfaction by reviewing insights on related research and investigating research gaps. The study is designed to provide a conceptual framework that may direct and guide researchers toward future research.

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